RMG values the after sales guarantee of all of their RMG LED displays and establishes a clear positive basic warranty duration for all variants of the RMG LED display products. This is to acknowledge and protect the rights and interest of customers all over the world. The warranty includes all RMG LED display types such as Indoor LED displays, outdoor LED displays, rental LED displays, transparent LED displays, and flexible LED displays. They all get 2 years of warranty for the product quality from the date of delivery and installation. The 2-year warranty includes all the main components of the RMG LED displays such as the display module, drive board, power supply, control systems, etc. This warranty is to ensure peace of mind for customers during the early stage of usage. The basic warranty for RMG LED displays is offered to all customers across the globe, from over 90 countries. All the warranty services offered are standard and provide the same after sales services for the users of RMG LED displays globally.
Warranty Services for RMG LED Displays
Warranty services for RMG LED Displays cover an extensive scope. For all quality issues uncaused by human factors, we offer a warranty service, and our professional after sales team will handle it free of charge. For warranty services free of charge, RMG LED Displays will cover core components that need replacement, circuit repairs, and issues with displays that require adjustments. For all RMG LED Displays used in typical commercial and event applications, provided the operation is in accordance with the official operation manual, all quality issues with the product are guaranteed. RMG LED Displays has clearly defined warranty services to eliminate ambiguity so that all customers of RMG LED Displays know the limitations of the warranty services.
After the warranty expires, the customers have to pay to replace defective products RMG led displays, while the maintenance service is free for life.
Indoor COB small pitch led displays and outdoor waterproof LED displays have different maintenance service requirements, but RMG provides lifetime professional maintenance support for any product.
Aside from outstanding LED displays product quality, RMG brand responsibility also includes maintaining the customer’s reduced costs for service and maintenance support.
Understanding the Warranty Policies for RMG LED Displays
When it comes to warranty conditions for RMG LED displays, we treat all the customized products the same as the standard products. This means customized RMG LED displays will have the same warranty duration and coverage as the standard LED displays. All types of RMG LED displays are including the warranty and lifetime maintenance services, including the venue shaped LED displays, the creative purpose spherical LED displays and the interactive purpose gravity sensing floor tile LED displays. As for the warranty period of customized RMG LED displays, should there be any quality issues concerning the customized structure and functional components, RMG will dispatch service technicians to perform the maintenance and debugging at no cost to the client to ensure the LED display operates as intended. RMG assures you the quality of after sales service for customized LED displays will not be compromised. All RMG LED display products will essentially be given the same after sales service quality.
Streamlined Warranty Process for RMG LED Display
RMG has created a streamlined warranty service process for RMG LED displays. Warranty customers experience the least possible delay for the resolution to their post-purchase issues. When a customer identifies a quality issue with their RMG LED displays that remains within the warranty period, they can reach out to the RMG after sales team through the official online route, or via the local partner distributor. RMG responds to all customer inquiries in under 24 hours. In cases where simple faults can easily be resolved through online remote debugging and maintenance, guidance will be provided for the simple led display fault. For more complex issues, RMG will dispatch onsite maintenance professional technicians for their led displays at the earliest possible opportunity. The entire Warranty Service Process for RMG LED Displays is transparent in its process, increasing customer satisfaction. Customers using the RMG LED displays can track the status and process of their after sales issues at their preference.
More No-Cost Services Aside from the Warranty from RMG LED Display
Besides the given basic warranty and lifetime maintenance, RMG has also expanded the wide range of services offered at no cost to customers who buy RMG LED displays to enhance RMG’s after-sales service of the RMG LED displays. All customers receive complimentary professional installation guidance and training of RMG LED displays. This consists of the step-by-step guidance on the installation of the LED display, assistance on the adjustment of the display and maintenance skills that are required to be carried out on a daily basis on the LED display. To ease the hassle of standardized installation and maintenance, RMG provides the customers with free, comprehensive installation guides for the LED display. Also, RMG performs regular visits to customers who use RMG LED displays to assess the operational conditions of the LED display and provide maintenance recommendations to mitigate the likelihood of the LED display developing quality issues. These services, at no cost, show how extensive the service of RMG LED displays warranties are and provide peace of mind to customers throughout the world using RMG LED displays.